FAQs

ORDERING

Do I need to have an account to order?

No, you can also place an order as a guest.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log into your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be canceled.

How do I set my shipping address?

Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

When will my order arrive?

Once the order has shipped, we will email your tracking information on the next day . We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number two day after we have shipped your order.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

 

SHIPPING AND CUSTOMS

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How will my order be shipped?

For shipping methods, please read our Shippings page.

 

RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Based on 17 reviews
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Erreur commande

Un grand merci à Jacob qui c est aperçu de mon erreur de commande ( chine à la place de UE) Jacob m'a contacté par wathsap et à tous géré lui-même avec un grand professionnalisme et me tenais au courant de l expédition ( une quinzaine de jours) .Site très sérieux et de confiance . Félicitations à eux .

Excellent Product and Excellent Seller: NO bad surprises here!

I got in the past several bad surprises buying on Aliexpress and wasting really a lot of money for buying garbage. Marvellous experience with Selian Energy. I received today my 8 EVE 173 Ah prismatic cells. Original QR code. Already balanced. Excellent packaging. I am very satisfied.

Great BMS

It did it's job and is capable of communicating with cable and Bluetooth

Excellent

Good looking cells, qr code ok. Capacity seems fine. Shipped from EU as expected. Very good communication with the seller.

Molt bona qualitat

El producte ve molt ben empaquetat,la capacitat es la que diu el manual,el client está contentissim ja que l´hi duren molt mes que les de plom que tenia abans amb la mateixa capacitat nominal que les de lifepo,el venedor es va implicar aconsellant-me quin tipus de bms havia de posar i tambe em va arreglar el preu,he quedat molt content amb el servei i la atenció personal,el proper cop tambe els hi comprare a ells.

HAKADI BMS for 210 Ah Sodium-ion cells

The friendly customer support responded very quickly so that I could order the correct BMS for the 210 Ah Sodium-ion cells.

HAKADI Sodium-ion battery cells

The product description and delivery time announcement were very accurate. The battery cells arrived very well packaged and, hence, in perfect condition.
Customer service is nice and responds quickly.

Excellent communication, great grade A cells

Product arrived supper fast, Jacob is a real awesome person. No issues…Highly Recommended

Works as a BMS, but no RJ45 CANBUS as advertised

Works fine as a standalone BMS however doesn't plug into an RJ45 wired canbus network as advertised in the diagram on the web page. so while it works it doesn't function in the ecosystem it was intended to.

Ottimo

Tempi di spedizione un po' lunghi causa capodanno cinese. Comunicazione con il venditore ottima. Batteria come in descrizione Eve da 280ah, ben imballato ed arrivate in condizioni perfette

batterie

Da 1 a 10: cortesia 10; correttezza 10, tempi di consegna 9.

Looks decent!

Looks absolutely new. Exactly 3.3v each even after whole way it is passed to me. Great! Thank you. Ah... and packaging is great.

Great !

I am on the way to imlement the cells in my system

Looks really good, thanks for your review!
Have a Nice day!

Battery Review

You sent an email to me that you fulfilled my order 14 days ago and asked for a review. I haven't received the batteries yet and will be happy to provide a review after I've received the batteries.

HELLO Raymond
Your battery has been delivered, please check the email I sent you which contains pictures of the battery delivery

HAKADI 12V 170Ah Lifepo4 Rechargeable Battery

The battery makes a good impression, I tested it with the battery tester and got 172 AH.
The battery was in Germany within a week from EU Stock

Thank you Friend

Gute Ware

Hallo, ich habe heute meine Pakete mit 8 Zellen (280AH) per UPS bekommen. Die Pakete wurden aus Polen nach Deutschland verschickt und waren nichtmal ne Woche nach Bestellung bei mir. Absolut Top.
Erste Test‘s haben einen Innenwiderstand von 0.11mOhm ergeben, was traumhafte Werte sind.
Ich denke, diesen Händler sollte man sich merken.

Thank you for leaving your valuable comment! Wishing you sheng'h'yu

High quality new battery

I have received the EVE LF280K batteries I purchased. They were shipped from a warehouse in Europe, and the delivery was very fast. I received my batteries within a week. The capacity is ample, and I am now eagerly looking forward to assembling my battery pack.